学生投诉-遵守规定

埃尔迈拉大学 is committed to resolving formal student complaints through internal processes and procedures outlined in the College Bulletin and 行为准则. Students are expected to utilize these procedures to address concerns and/or complaints in a timely manner so the College can resolve responsively.

埃尔迈拉大学 participates in 联邦 student financial aid programs under Title IV of the Higher Education Act of 1965 and thus is required to: “make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution’s accreditation and its State, 联邦, 或是部落的批准或许可. The institution must also provide its students and prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint.”  

符合这一要求, 埃尔迈拉大学 provides the following information to our prospective students and current students:  

学业成绩上诉 | 学术诚实 | 美国残疾人法案 | 行为准则  | 骚扰或歧视 | 第九条 | 家庭教育权利和隐私法(FERPA) | 校园安全报告

In the unlikely event that a student’s issue cannot be resolved by 埃尔迈拉大学, students may file a complaint with the 学院和大学评估办公室, 纽约州教育局. This office should only be contacted if 埃尔迈拉大学 has not responded to a student complaint for resolution.  mg冰球突破豪华版下载如下:

学院和大学评估办公室
纽约州教育局
地址:
5北夹层
华盛顿大道89号
奥尔巴尼，纽约州12234
电话: (518) 474-3852
网站: www.更高的.纽交所.政府 / ocue spr / COMPLAINTFORMINFO.html 

Students may also file unresolved complaints with the 中部州高等教育委员会, mg冰球突破豪华版下载的地区认证机构, 一旦其他途径都用尽了.  mg冰球突破豪华版下载如下:

中部州高等教育委员会
地址:
市场街3624号
西2楼
费城，宾夕法尼亚州19104
电话: (267) 284-5000
电子邮件: info@msche.org
网站: www.msche.org 

远程学习投诉流程

mg冰球突破豪华版下载是由纽约州批准参加 国家授权互惠协议全国委员会 (NC-SARA). Out-of-state students (individuals residing in another state while completing a course at 埃尔迈拉大学) wishing to complete coursework through distance learning, should be advised that 埃尔迈拉大学 is legally authorized to provide postsecondary educational instruction and our program is comparable to those in member states, 区, 和地区. This voluntary agreement indicates that 埃尔迈拉大学’s postsecondary distance education program is based on interstate standards and regulations. 

州外学生投诉流程 - 埃尔迈拉大学 is committed to resolving formal student complaints through internal processes and procedures. Students are expected to utilize these procedures to address complaints in a timely manner so the College can resolve responsively. 有关我们内部投诉程序的资料，请浏览 学生及消费者资料 页面. Students should follow internal institutional procedures prior to engaging New York State/NC-SARA.

影响消费者保护的问题包括, but are not limited to recruitment or marketing materials; job placement data; 学费, 费, or financial information; information pertaining to admission requirements; institutional accreditation; and information regarding the transfer of course credits to other institutions. 

In the event the internal complaint process does not end with a resolution, 学生应该遵循 SARA学生投诉流程. 学生也可以联系SARA州门户实体: 

联系人: 安德里亚·理查兹
标题: 高等教育项目主管
电话: (518) 474-1551
电子邮件: IHEauthorize@纽交所.政府
地址:
纽约州教育局
华盛顿大街89号
奥尔巴尼，纽约州12234

更多资料可浏览以下网址:
投诉程序  
中部州高等教育委员会:投诉 

投诉程序

埃尔迈拉大学 is committed to investigating consumer protection concerns raised by students in distance learning courses, including but not limited to truthfulness in advertising and accuracy of data related to course offerings, 工作岗位, 学费, 费用, 财政援助. 

Students should initiate complaints with the Graduate and Professional Studies Advisor at graduate@4362191.com or (607) 735-1719, who will provide appropriate procedural steps or make suggestions to assist the student to resolve the complaint, which may including advising the student to express their complaint in an email to the Director of Graduate and Professional Studies at arittenberger@4362191.com 在一份描述投诉性质的书面声明中. 局长将以书面形式作出决定, 或将投诉转交给适当的个人, 大学官方, 或委员会. Information from other individuals involved with the complaint may be requested if necessary. 结果将被记录并传达给学生. 

In the event the complaint is filed against the Director of Graduate and Professional Studies, 投诉应直接提交给教务长 pireland@4362191.com or (607) 735-1804.